Game8 Privacy Policy — How We Protect Your Data
Your privacy is our priority. This Privacy Policy explains what information we collect, how it is used, how we protect it, and your rights as a game8 platform user in Malaysia.
Information We Collect
When you register and use the game8 platform, we collect several categories of information to ensure our services run smoothly and securely:
Full name, date of birth, email address, phone number, and identity verification details provided during registration or profile updates.
Transaction details in MYR (RM), deposit and withdrawal records, and payment methods used such as DuitNow or GrabPay. We do not store full card numbers.
Device type, operating system, browser version, IP address, and approximate geographic location for security and platform optimisation purposes.
Platform activity logs, pages visited, session duration, clicks, and cookie data that help us understand usage patterns and improve the user experience.
Why We Need Your Information
Game8 uses the information collected for clear and lawful purposes, including:
- Verifying user identity and preventing fraud or unauthorised account access.
- Processing deposits, withdrawals, and other transactions in MYR (RM) securely.
- Sending important notifications about your account, transactions, relevant promotions, or policy changes.
- Providing effective customer support when you reach out to us.
- Complying with legal requirements, anti-money laundering regulations, and requests from lawful authorities.
- Analysing usage patterns to improve platform performance, interface design, and overall user experience.
Cookies & Tracking
Game8 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.
Types of Cookies We Use
- Session Cookies: Required to maintain your login session and ensure smooth gameplay. These cookies are deleted when you close your browser.
- Preference Cookies: Saving your language, region, and display preferences so you don't have to reconfigure them each visit.
- Analytics Cookies: Collecting anonymised usage data to help us understand how users interact with the platform and identify areas for improvement.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect platform functionality.
Data Storage, Security & Sharing
All game8 user data is stored on servers protected with the latest SSL encryption. Access to personal data is strictly limited and granted only to staff who require it for legitimate operational purposes.
Sharing With Third Parties
Game8 does not sell, rent, or trade users' personal information to third parties for marketing purposes. We only share data in the following limited circumstances:
- Trusted payment processing providers that handle MYR transactions securely.
- Government authorities or law enforcement when required by court order or applicable regulations.
- Third-party technical service providers that support platform operations, bound by strict confidentiality agreements.
Your Rights as a User
As a game8 user in Malaysia, you have the following rights regarding your personal data:
You may request a copy of the personal information we hold about you at any time.
If your information is inaccurate or outdated, you have the right to request that we update it promptly.
Under certain circumstances, you may request the deletion of your personal data, subject to applicable legal requirements.
To exercise any of the above rights, contact the game8 support team at: [email protected]. We will respond within 14 business days.
Policy Changes & How to Contact Us
Game8 reserves the right to update this Privacy Policy at any time to reflect changes in our services, technology, or legal requirements. Any material changes will be communicated via platform notifications or email to registered users. Continued use of the platform after changes are published constitutes acceptance of the updated policy.
Email: [email protected]
Support hours: 9am – 12 midnight, daily
For privacy-related enquiries or data requests, please include "Privacy Enquiry" in the subject line of your email.
Your Data Is Safe With Us
We take your trust seriously. Check FAQ us for more information, or log in to your game8 account to manage your privacy settings.
FAQ Log In to Account